TRIPLEX SERVICES NIG. is an organization located in Lagos, Nigeria with various branches and offices.
We are urgently looking for Customer Service Executives that can interact with customers, provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Interested applicants must possess a minimum degree of HND/B.A/B.Sc or any other higher qualification
Qualified applicants should forward their CV to the company's email post@triplex.no or contact the HR with the number below +2349058740969
We are urgently looking for Customer Service Executives that can interact with customers, provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Interested applicants must possess a minimum degree of HND/B.A/B.Sc or any other higher qualification
Qualified applicants should forward their CV to the company's email post@triplex.no or contact the HR with the number below +2349058740969
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